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Let Your Customers Redesign Your Website!
When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers. Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes. Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so. Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over). You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers! Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.
MORE RESOURCES:  Yahoo! News Search Results for website design Yahoo! News Search Results for website design • Miles Design and RATIO Architects Win National Website Award Indianapolis - Miles Design and RATIO Architects announced today that www.RATIOarchitects.com took home first place honors in the Society for Marketing Professional Services (SMPS) Marketing Communications Awards website category. • Wave Design works on Child Accident Prevention Trust website The Child Accident Prevention Trust has appointed Wave Design to revamp its website. • Zoara Unveils New Design and Features for Diamond and Jewelry Website Zoara, the premier website for diamonds and jewelry, has launched their new and improved website, www.zoara.com. Complete with new products such as diamond rings as well as news and information, Zoara's new site also offers consumers a unique shopping experience. • Privacy Data Systems Announces New Website Design CHARLOTTE, NC--(Marketwire - July 28, 2010) - Privacy Data Systems (PDS), developer of patent-pending privacy software , officially launches its website design, www.PrivacyDataSystems.com , with a dynamic, new look. PDS' former website, www.SenditCertified.com , has been merged with www.PrivacyDataSystems.com to ... • BLLA and Hospitality Design Magazine (HD) are pleased to announce the first a... The Boutique & Lifestyle Lodging Association (BLLA) and Hospitality Design Magazine (HD) are pleased to announce the first annual Boutique & Lifestyle Hospitality Awards, co-founded and produced by BLLA and HD. |
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